Shipping & Returns


Warehouse Location


Vincent Sheppard USA
2650 4th Ave E #100
Shakopee, MN 55379


Lead Time


  • Product options display as either Quick Ship or Made to Order on the website
  • Quick Ship items in stock in the US: 4-5 business days
  • Made to Order items from Belgium: 10-12 weeks


Shipping Cost


We have one shipping class, Standard, for which there is a flat fee of 12% of the order value.




Vincent Sheppard USA accepts returns initiated up to 10 business days from order receipt as confirmed by shipment tracking. Please contact customer service for a Return Merchandise Authorization (RMA).


  • All items must be in the original packaging and in resalable condition.
  • Shipping charges are non-refundable and customers are responsible for all return shipping costs.
  • Items damaged in return transit due to improper packaging will not be refunded.
  • A 20% restocking fee applies to all returns.
  • Returns require prior authorization.